Our policy lasts 30 days. The item can be returned within 30 days of receipt of shipment. If 30 days have gone by, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We will always offer a replacement product as first level resolution; however, if this is not possible, a refund will be provided (excluding any freight costs).
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
We only replace items if they are defective or damaged within the 30 day return period. If you need to exchange it for the same item, please contact us for further information.
Return shipping cost is not covered when the item is returned. Shipping costs too are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. There are instances that returned items might get lost in transit.